Customer Complaints
If you are dissatisfied with the service you’ve received and wish to address your concerns, please follow these steps:
1. Initial Contact:
- Many issues can be resolved informally through understanding and communication.
- Contact our customer service manager or the customer service agent who assisted you by calling 01 5397862.
- They will make every effort to resolve the problem to your satisfaction.
2. Making a Formal Complaint:
- If your concern remains unresolved after contacting our customer service, you can proceed with a formal complaint.
- Send an email to complaints@startupshop.ie with the subject heading ‘Customer Complaint.’
- Include your full name and order number in the email.
3. What to Expect Next:
- We will promptly acknowledge the receipt of your complaint within 4 hours.
- An investigation into the issues raised will be conducted.
- Normally, you can expect a comprehensive response within one working day.
- In complex cases, it may take a bit longer to provide a full response. If this is the case, we will keep you informed about the ongoing actions and provide an estimated timeframe for the resolution.